
WalMart, a place I love to hate. It seems like every time I run in to grab something really quick at WalMart, it turns into a long drawn out process that nobody should have to bear. Here is an example of what I'm talking about:
As I mentioned in my previous post, last week was very crazy and I was kind of running around like a headless chicken (except my head WAS, gratefully, intact). I had a ton to do on one particular day. Part of my errands included re-filling a prescription for Spencer and shipping an Ebay item. Naturally (though it fails me time and again) I decided to go to WalMart and take care of both items in one shot. I was lured by the imagination (which turned out to be completely mythical) that I could jump on in there, ship my item at the Crown Mailing center up front and then trot on over to the pharmacy, drop off the prescription, and later come back for it after my other errands. So, in I went... all proud of myself that I was being so efficient. I rounded the corner of the mailing center and who did I find? Thats the problem... no one. The place was an empty tomb. Instead of a person there was a badly written piece of paper taped to the counter that said, "Be back in 15 minutes". 15 minutes!? That was the amount of time this trip was going to take in it's entirety. I can't blame the guy, he is working the mailing center all by himself, and he's got to take care of himself sometime throughout the day, but what are the chances that I would be the lucky one that walks in during that particular window of time? Anyway, I was there. So, I thought maybe I can go to the pharmacy first, but I was hauling a heavy box so that didn't sound appealing. I couldn't just leave it there as it was somewhat valuable. So, I waited it out. Finally the guy came and I gave him my box and said, "I'm just dropping this off. Thanks". At this point, I was feeling like my list of stuff for the day might not ever be accomplished, but I headed to the pharmacy hopeful that I could at least accomplish that quickly and be on my way. I raced past the cheesy Valentines day items and through the toothpaste aisle and got to the pharmacy in record time. The line was fairly short, but there was a serious problem. You know how at a regular pharmacy there are usually 3 windows? Drop-off (generally takes 10 seconds) Pick-up (takes a little bit longer) and Consultation (takes a few minutes). Well, there at the WalMart pharmacy, they had decided to change things up a little and close two of the windows. What a brilliant plan! So, the 3 employees were servicing people one at a time doing like a musical chairs thing when it was time for them to do something. It took FOREVER. I saw two ward members while I was waiting, and made friends with someone else in line as we discussed that the only reason he goes to WalMart is because it saves him about $100 a month on medication. Then, I finally got up to counter. The lady who helped me was portly and mannish and extremely intense. I thought maybe the roof was falling down or something and I was just missing it. Anyway, she took my prescription and started keying in some stuff on the computer. She asked me what the name was (since she couldn't read it). I started to tell her, and then AHH a crisis she HAD to multi task real quick and solve one of the other employees problems or at least try to help in some way even though it wasn't her specialty. So, she was off on the other side of the counter (behind one of the closed windows). So I stuck my head through and asked, "Am I done here? Should I stick around to verify that the information you have on file is correct and make sure you can read the perscription?" A frantic reply followed, "No no, we'll figure it out" (still completely involved in the other employees problem). "When can I pick it up?" I pressed. "Give us at least an hour," she said with big dramatic eyes. At this point I was thinking whatever, my day is shot already there is really no point in being irritated. So, what was supposed to be a quick in and out trip to WalMart ended up being nearly an hour.
But wait theres more. The story doesn't end there. Because I had taken so long at the beloved super store, I was unable to complete all of my errands, and I had to come home for some other plans before I could even pick up the prescription. We didn't get back to WalMart until close to 8 o'clock that night (about 7 hours later). The pharmacy was almost closed. The same three people were working through the same single window one at a time (poor saps). We got to the window to find that our prescription still wasn't filled yet. I was bemused. I chuckled a little and told the portly lady, "It's been here all day." She looked at me with her intense eyes (I swear it would seem that she worked in the ER, not the pharmacy by the way she acts) and said, "I'm sorry. We had trouble reading the prescription, so we couldn't fill it." AHHH! You guys drive me crazy! Well, I had to be amused because what other option was there? Irate has never worked for me. We were there for about 30 minutes as they filled half of the prescription and then told us to come back the next day for the rest. I told myself, as I picked out a new razor calculating the initial cost plus cost of refills for each option and then doing it over again a couple times to be sure, that saving $100 or even $200 dollars a month may not be worth going through the agony of the WalMart experience.